Service & Support

With over 4,800 clinical sites and more than 23,000 users, MediNotes continues to deliver unparalleled service and support to our nationwide network of physicians. As our client base has grown, we’ve expanded our services to meet their changing needs.

The MediNotes Implementation Team works with clients online before arriving onsite for more in-depth and specific office training. We know that your time is valuable and work with you to make the installation and training processes as efficient as possible.

MediNotes Practice Success Team (PST) delivers unprecedented service and support through managers assigned to regions across the US. PST is the single point of contact for MediNotes clients, and works with our Technical Support Team to provide practical guidance to physicians and their staffs as they integrate MediNotes solutions into their workflows.

In addition, to the services provided by our Practice Success Team, the MediNotes Technical Support Team continually exceeds our clients' expectations by providing fast, expert technical assistance. In 2007, our Technical Support Specialists answered over 90% of calls in a minute or less! Our objective is to deliver world-class service and build relationships based on trust and proactive communications. This proven approach has resulted in the endorsement of MediNotes by more than 350 client sites.